Term and Conditions

 

Unique Handmade Jewelry

Items from Shikha Gupta Jewelry are handmade, with the use of natural gemstones and diamonds. Colors and patterns may vary from piece to piece and from the image on the website. This gives our jewelry a one of a kind quality just for you.

 

Delivery & Shipping

Upon order, you will receive an order confirmation from Shikha Gupta Jewelry. From the order confirmation, we will ship your order within 1-3 working days, if the item is in stock.

There may be extra delivery time during sales and holidays.

Shikha Gupta Jewelry is not responsible for any delay or failure from the shipping company

Shikha Gupta Jewelry offers free shipping on orders over 500 kr.

 

Sold Out Items

If the jewelry items you have ordered are sold out, we will contact you as soon as possible. We will suggest an alternative or tell you when the jewelry items are back in stock.

 

Payment Options

We accept payment via:

  • Dankort, VISA, VISA Electron, MasterCard.
  • Mobilepay
  • Paypal

The payment will be withdrawn after the order has been shipped.

All prices on our website are inclusive of 25% Danish VAT.

The payment is conducted via Quickpay (provider of payment gateway) and Clearhaus (acquirer). Payment happens over an SSL-encrypted connection and PCI-certified server environments. Map data can never be seen, or accessed, by anyone but you as a customer and Clearhaus as acquirer. The payment system also meets all current applicable standards and laws.

 

Returns & Exchange

Jewelry items from Shikha Gupta Jewelry can be returned within 14 days, from the day that you have received the products.

They should be returned in their original packing and original invoice sheet should be enclosed.

Shipping fee for return items, will be covered by you, as the customer.

Shikha Gupta Jewelry is not responsible for items, that may be lost or damaged during return shipping, so please ensure that all items being returned, are securely packaged.

Refund for the items, will be transferred to your account, after we have received the items and checked that they have not been used, other than for trial purposes.

Shikha Gupta Jewelry can only refund jewelry bought online in our webshop. If you have purchased our jewelry from another retailer, please contact the retailer for exchange, return or claims.

Please send an e-mail to info@shikhagupta.dk if you wish to return an item.

It is possible to exchange an item for a different size, material or gemstone within 14 days of receiving the item. If you wish to exchange, please specify this is in the e-mail and we will check if we have the desired item in stock.

Sales items and purchased sample items, cannot be returned.

 

Warranty Claims – From 2 years of Purchase

The purchase is subject to the sales law, including the rules about faulty items. This means that after purchase, you have 2 years to have a faulty item repaired, exchanged, refunded or receive a reduced refund, depending on the specific situation.

The claim must be justified, and any faults must not have come about, as the result of incorrect use of the jewelry item or other self-inflicted behavior, which could cause damage to the item.

If you wish to use this warranty claim, please send an e-mail to info@shikhagupta.dk with the following information:

  • A photograph of the item wherein the fault can be seen, as well as a description of the fault
  • A copy of the original receipt

Shipping fee for return items, will be covered by you, as the customer.

Shikha Gupta Jewelry is not responsible for items that may be lost or damaged during return shipping, so please ensure that all items being returned, are securely packaged.

Shikha Gupta Jewelry reserves the right to deny an exchange refund, if the faulty item does not meet our warrantee policy requirements and it is assessed that care instructions were not followed.

Shikha Gupta Jewelry can only receive jewelry bought online in our webshop. If you have purchased our jewelry from another retailer, please contact the retailer for exchange, return or claims.

Please make sure to read our section about how to care for the jewelry item.

 

Privacy Policy

At Shikha Gupta Jewelry, we keep your information in the strictest confidence and do not sell information to third parties, nor use personal information for any reason other than its intended use.

When you sign up for our newsletter, we collect your name and e-mail address for the purpose of sending you newsletters. You can unsubscribe at any time you wish.

Your name, address, e-mail, phone number and necessary delivery wishes will be given to our delivery provider, for the delivery of your item.

 

Copyright

All pictures, videos, text and information contained in this Website or Blog are copyrighted by Shikha Gupta Jewelry, and may not be duplicated, copied, modified or adapted, in any way without our written permission. Our Website or Blog may contain our service marks or trademarks, as well as those of our affiliates or other companies, in the form of words, graphics, and logos.

 

Cookies

By using the Shikha Gupta Jewelry website, you accept our use of cookies. Cookies are necessary in order for our webshop to function properly.

If you have any further questions, please contact us on info@shikhagupta.dk